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July/August 2014 Issue

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Frequently Asked Questions

Discounts

Can I use my promotional coupon on any discounted items?
No. If the items are already listed at a sale price you can not use the promotional coupon.

How does my promotional coupon work?
When you place an order with us, on-line, phone or mail-in, present your WP code and you receive the discounted 10% off the non-sale items.

Catalogs

When I request a catalog, how long will it take to get to me?
Please allow anywhere from 2-8 weeks for delivery of our catalog.

Shipping

Where is my order?
Your order could take up to 14 business days to get to you depending on where you live.

When I place an order, how long will it take to get to me?
Orders that are received are entered right away and shipped out either the same day or the next following business day.

When I place my order, can I ship it to someone else as a gift?
Yes. All you have to do is fill in the bill to address as yours and the ship to address is where you want it to be sent.

Returns

What are the return policies?
All items/returns must be received by us within 30 days. They must be received in saleable condition to receive full credit. Include your packing slip to expedite return. Credit is for product only.

Do I pay for the shipping to return the product?
Yes, you do pay for freight to get the package back to us.

Orders/Payments

What kind of credit cards do you take?
We take Visa, Mastercard and American Express

Do you accept checks or money orders?
We accept both checks and money orders for mail in orders only.

What happens to my money if I over-pay on my order?

We will automatically credit your account the amount that you have over paid and you can use that amount on your next purchase. We send out a letter to let you know that you have over paid.

If I don't have an order form and I don't want to place it on-line, what are my options?
You may write down on a piece of paper the items you would like to get or print out your shopping cart and mail it in with your payment. Please make sure that your name, address and phone number are on the paper so we can get a hold of you if we need to.

Password

I don't remember my password, what do I do?
Click on Contact Us and there will be a email address where you can just email us and we will issue and new password for you.

POD's

What is a POD?
A POD is a Print on Demand title. Which means that it will be printed when there is an order for it and be directly shipped to you from the printer.

How long will it take for me to receive my POD title?
It only takes a few days longer to receive a POD title. You should expect your title within 13-15 business days.




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