For about two years I worked full time in the computer industry. I worked in quality assurance for two computer game companies (including Disney Interactive) and then taught basic computer operation, graphics and 3D animation at USC. Later, I returned to QA (quality assurance) at another company and also did some customer support. When you help consumers, to keep track of how you spend your time, you keep a record of each call and how you handled it. There is an abbreviation often seen in the record: RTFM. Without going into details, it basically means that the consumer could have avoided their problem and not wasted our time if they had just Read The Freakin' Manual. (The "F" doesn't